FAQ

Can I return an online order in a store?
No, unfortunately this is not possible.

Reflection period
You can return unworn items (with the attached labels) within 14 days via DHL. Register your return online via this link and drop off the package at the selected drop-off point. This also applies to discounted items.

Return costs
For returns via DHL, we charge €4.95. This will be deducted from the refund.

How do I return an item?
To return your order via DHL, please follow the steps below:

1. Complete the enclosed return form and include it with your return shipment.

2. Stick the return label over the old label on the box

3. Drop off the package at the nearest DHL drop-off point

4. Please keep the shipping receipt you receive from DHL carefully until your order has been fully processed.

Exchange items
Would you like to exchange an item for
a different item, size, or color? Contact us via
our webshop@labeldot.nl for an exchange.

Gift card refund

If you paid for an order with a gift card, the amount will be refunded to the gift card. So keep it safe. If you've already thrown it away, please contact customer service.

You can pay with iDEAL, Credit Card, or a gift card. Read more about our different payment options here.

Paying with a gift card

It is possible to pay for your online order with the LabeL DOT gift card. You can do this at 'Step 4 Payment' in the ordering process. Please note: this is a different place than the discount code.

Incorrect item

If you have received an incorrect size or colour, you can return the item using the return form included with your order. On the return form, please indicate that you received the wrong size/colour. You can reorder the item yourself in our webshop.

Damaged item

Do you have a complaint about a webshop order? In that case, you can report your complaint via webshop@labeldot.nl, stating your order number.

Problems with returns

Is the DHL point refusing to accept your returns? Please feel free to contact our customer care, and we will work together to find a solution.

You can place an order from your shopping cart in 4 steps. Not sure how? For a detailed description, see this page.

Change details.

You can easily change your details yourself via this link.

Shopping cart not working.

Are you unable to add or remove products from your shopping cart? Then we may be experiencing a malfunction. We advise you to try it in a different browser. Please contact customer care if this does not work.

Reserve item.

Items added to your shopping cart are not reserved.

You will receive your Track & Trace code within 1 to 2 days after placing your order. To track your order, you can enter your Track & Trace code via this link to see the status of your order.